Returns & Substitutions

These are our customer´s most frequently asked questions. If your question is not addressed in an answer below, please contact us by phone +39 055 820840, Monday through Friday 8 am to 5 pm (GMT), or via e-mail info(at)alevawine.com
 

1. What is Podere La Villa ´s return policy?

2. Client´s right to cancel the order

3. Fine & Rare Wines

4. I have received different wines from those I ordered. Is this correct?

1.WHAT IS Podere La Villa´S RETURN POLICY

Please note, any problems with the receipt of your package must be called in to us within 10 days of the delivery date! If you suspect the bottle is bad, simply put the cork back in the bottle and leave the wine in as well. We cannot take back any empty bottles! If you find any errors regarding the type of wine and vintage, please call us at +39 055 820 840 or send an e-mail to info(at)Podere La Villawine.com right away. Podere La Villa will arrange to have the package picked up and returned to us immediately for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediately to ensure the fastest delivery of your new shipment. Please re-pack the wine and send it to Podere La Villa, Attn: Podere La Villa, Via Pisignano 34, I-50026 San Casciano V.P. (FI)

Please include a copy of the original sales receipt with the package.

2. CLIENT´S RIGHT TO CANCEL THE ORDER

2.1. In accordance with Article 64 of D. Lgs 206/2005 end user Clients (i.e. persons purchasing products for reasons non linked and unrelated to their professional activity) have the right to cancel sales contracts for any reason, without penalty, within 10 days from receipt of the products. The right of cancellation is governed by the following sections.

2.2. Cancellation notices by Clients must be forwarded by means of registered letter with return receipt, to be sent by the Client within ten (10) days from receipt of the products to: Podere La Villa Wine, Via Pisignano 34, I-50026 San Casciano V.P. (FI) ITALY

2.3. Upon receipt of the registered letter containing Client’s notice of cancellation, Podere La Villa will immediately send to the Client, via e-mail, an order cancellation form with an authorization code which the Client must affix to the outside of the package in which the products will be returned. The products must be returned by the Client within ten (10) days from receipt of the order cancellation form using this procedure.

2.4. The right to cancel the order is subject to the following conditions: (a) Cancellation must refer to the product purchased by the Client in its entirety; partial cancellations relating only to some of the products purchased (e.g. two out of three bottles) are not allowed. (b) Products must be undamaged and must be returned in the original packaging, which must be complete (including packing materials and documentation, etc.), and must show the return authorization code supplied by Podere La Villa; (c) Products returned following cancellation must be in good condition. Podere La Villa will not accept return of used products or products showing signs of tampering, damage, or of negligence. (d) Products which are returned following cancellation must have, in addition to the authorization code, the same lot number indicated in Podere La Villa's original shipping documents. In the event the product returned has a lot number different from that shown in the transportation documents, Podere La Villa will refuse it and will send it back to the Client. (e) Transportation costs of products on cancelled orders to Podere La Villa at the above address will be borne by the Client, who will also be responsible for transportation risks.

2.5. Podere La Villa will inform Client of any damage to the products returned by the Client who is exercising cancellation rights within five working days of the merchandise's arrival at Podere La Villa´s cellars, to give the Client time to file an insurance claim against the carrier. The Client will in any case be expected to cover damages suffered on returned merchandise.

2.6. Podere La Villa will refund the price of purchase in all cases in which the sale is cancelled following the correct procedure through a bank transfer to the bank account indicated by the Client. Podere La Villa will not accept other manners of reimbursement.

3. FINE & RARE WINES

Due to the limited availability of our Fine and Rare Wines, we are unable to offer exchanges and, in keeping with the practice of fine wine auction houses, we do not offer refunds or returns. Once the wine has been shipped from our cellar the sale is final. Please see the Fine and Rare policy letter that is included in all Fine and Rare Wine orders.

4. I HAVE RECEIVED DIFFERENT WINES FROM THOSE I ORDERED. IS THIS CORRECT?

The vast majority of our wines are produced in very small quantities. Sometimes just a few barrels. We choose to buy these wines simply because they taste better than mass-produced brands. The care you can lavish on a small batch is just that much greater. And it shows. One consequence of this policy is that occasionally we run out of the wines we write to you about. That can be frustrating but it is also an opportunity to discover something new, and often better!

If we do run out, we choose (with great care) an alternative, always of equal or greater value, and as close as possible in style to the wine offered. Because it will be another hand-crafted wine from an equally passionate winemaker, chances are you'll simply discover a new favorite. Customers frequently tell us that's the case. And always remember, with our 100% money back guarantee, there's no risk. If ever you're not impressed, you just let us know.

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